We typically do not accept children under 6 years old. However, there are no age restrictions for group bookings.
No, prior knowledge of Japanese culture is not necessary. Our staff will provide introductions and translations throughout the entire experience.
While we don't have professional photographers on-site, our staff are delighted to assist you with photographs. Please feel free to ask for their help during the event.
There are no specific clothing restrictions. Please wear whatever makes you feel comfortable and ready to enjoy the experience.
Unfortunately, we do not offer transportation to the tour location. For recommended transport options, please refer to here.
We offer beverages and snacks during the tour to keep you refreshed throughout the experience.
While there isn't storage space for large luggage, feel free to bring along any personal belongings you may need during the tour. We recommend storing large luggage in advance at the nearest station if necessary.
Unfortunately, our venue does not have an elevator, so wheelchair accessibility may be limited.
Yes, we offer discounts for group bookings. Please contact us via email to inquire about group booking rates.
Our tours include interpretation in Japanese, Chinese, and English. The language used during the tour depends on the preferences of the customers on that day.
Yes, our cancellation policy is as follows:
◆Cancellation within 3 days of the event: 100% fee applies (No refund).
◆Cancellation from 4 to 5 days before the event: 70% fee applies (30% refund).
◆Cancellation from 6 to 7 days before the event: 50% fee applies (50% refund).
◆Cancellation from 8 to 14 days before the event: 30% fee applies (70% refund).
Refunds will be processed once the cancellation is confirmed.
No, there are no additional fees or charges beyond what is mentioned in the tour description.
Our refund policy varies depending on when the cancellation is made relative to the event date:
◆Cancellation within 3 days of the event: 100% fee applies (No refund).
◆Cancellation from 4 to 5 days before the event: 70% fee applies (30% refund).
◆Cancellation from 6 to 7 days before the event: 50% fee applies (50% refund).
◆Cancellation from 8 to 14 days before the event: 30% fee applies (70% refund).
Refunds will be processed once the cancellation is confirmed. Please contact us via email for assistance with cancellations or if you have any further questions.